Recognizing Individual Awards for the Best Dressed Icon - Be Sure to Dress the Part!

Awards for the Best Dressed Icon will be given to First, Second & Third Place Individuals

Schedule:

8:00am-12:30pm - Trade Show

9:00am - Education Begins

12:00pm - Lunch

12:30pm - Vendor Raffle

3:30pm - Awards

9:30am-3:30pm - Educational Topics

Attendees may dress up as iconic historical figures known for their communication skills and influence, such as:

• Martin Luther King Jr. – For his inspiring leadership and public speaking.

• Eleanor Roosevelt – For her empathy and influence in public service.

• Winston Churchill – For his resilience and persuasive communication.

• Mahatma Gandhi – For his quiet strength and negotiation.

• Cleopatra – For her charisma and diplomatic skills.

• Nelson Mandela – For his leadership and influence in reconciliation.

• Maya Angelou – For her poetic and compassionate voice.

• Julius Caesar – For his strategic communication and leadership

Keynote Speaker:

Stephanie Puryear Helling CAPS®, CAM®, NAAEI Faculty

Stephanie is the Founder of SPH Services, where she leads people and teams to success as a consultant, speaker, and executive coach. With over 25 years of experience in team development and business strategy, Stephanie is an expert in transformational leadership, change management, resiliency, and customer experience enhancement. She’s a prominent figure in the industry, contributing to organizations such as the National Apartment Association Education Institute.Stephanie also hosts the “You Know You Deserve More" podcast on Spotify, where she has interviewed prominent figures and business leaders such as founder of Reebok, Joe Foster, and has made numerous appearances on TV shows and podcasts. Her impressive credentials include certifications as a John Maxwell Leadership Team Certified Speaker, Coach, DISC Consultant, Mentorship Member, and Maxwell Leadership Executive Program Director. Among her many accolades, Stephanie has been honored with the Apartment Career and Education Industry Practitioner Award and was recognized as one of Multifamily Executive Magazine's Rising Stars Under 40. Her thought leadership is featured in respected publications like Multifamily Executive Magazine, CEO Weekly, New York Weekly, and Global Woman Magazine. 

Session Descriptions:

Session 1: 9am – 10am

Communication Secrets from The Queen of the Nile – Mastering Influence with Teams and Customers.

Cleopatra was known for her charisma and diplomatic skills. Her legendary communication skills, her strategic influence and ability to connect effectively with both her allies and rivals made her one of the most influential and legendary leaders of all time. Learn how to build alliances, engage with those around you, and obtain modern insights into communicating with impact to achieve greater success in team settings and customer interactions.

Session 2: 10am – 11:30am

Mastering Customer Care: Navigating Tough Conversations with Excellence

Join us for an interactive session on handling difficult customer interactions with grace and professionalism. Learn strategies to uphold our mission of excellence in multi-family while turning challenging situations into opportunities for building trust and satisfaction. Discover effective communication techniques, conflict resolution skills, and how to maintain a positive attitude, ensuring every customer feels valued and respected. Elevate your customer service game and contribute to our commitment to providing exceptional housing and service for all.

Session 3: 11:30 am – 12:30pm

Everyone Communicates, Few Connect

In today’s fast-paced leasing environment, effective communication is about more than simply conveying information – It’s about creating genuine connections that foster trust and engagement. Based on John Maxwell’s principles from Everyone Communicates, Few Connect, this session explores how to move from just talking to truly connecting with team members and customers. Attendees will leave equipped with actionable techniques for enhancing their communication style, understanding their audience, and creating meaningful interactions that elevate customer service and strengthen team dynamics.

Session 4: 1:00pm – 2:00pm

The Customer Experience – Why It’s Your Ultimate Marketing Tool and How Leadership Impacts the Overall Customer Experience.

In today's rapidly evolving business landscape, one truth remains constant: customer experience is the ultimate marketing tool. This insightful session delves deep into the intertwined realms of customer experience and leadership development. During this captivating talk, Stephanie will unravel the powerful link between effective leadership and the delivery of exceptional customer experiences. Drawing from her extensive experience in guiding organizations to achieve remarkable results, she will showcase how developing strong leadership skills directly impacts customer satisfaction and loyalty, ultimately driving business growth and success. Stephanie believes that a leader's ability to inspire, empower, and engage their teams directly influences the customer experience. She will share invaluable insights on cultivating a customer-centric culture within your organization, where every team member understands the crucial role they play in delivering extraordinary experiences to customers.

Session 5: 2:00pm – 3:30pm

The John Maxwell Leadership Game – Communication Edition

Step into the Communication Edition of The John Maxwell Team Leadership Game and unlock the secrets to powerful communication. In this dynamic session, you'll discover how effective communication can transform your personal and professional leadership as a team member, boost productivity, and drive profitability. Connect with team members, fostering collaboration and understanding. By honing these essential skills, you'll be better equipped to uphold our mission of excellence in multi-family housing, ensuring every interaction strengthens our commitment to providing quality and great service. Join us and take your leadership to the next level through the art of communication.

Registering as a Vendor?  Click Here.